Privacy Policy

This Privacy Policy ("Policy") describes how Simunye.art (“we” or “our” or “us”) collects, stores, shares, and uses information, and your choices about privacy when you use our website, products, and services (collectively, “Services”). Your privacy is important to us, and we ask that you read this Policy carefully to be informed about our practices.

This Policy is part of our General Terms and Conditions of Sale (“Terms and Conditions”). By accessing or using our Services in any way, you agree that your information may be collected, stored, shared, and used as described in this Policy and our Terms and Conditions.

By using our Services, you consent to the collection, use and sharing of your Personal Information as outlined in this Policy. You may withdraw consent at any time in writing, however such withdrawal does not negate our right to process your data prior to your withdrawal.

This Policy applies to all of our Services, regardless of how you use them, and whether or not you register for an account. This Policy does not apply to any entity that we do not own or control, or to any person that we do not employ or manage. If you are directed to a third-party site, you understand and agree that the policies of the third-party site govern.

We use the information for legitimate business purposes, including:

• Service Delivery: To operate our marketplace and develop new features.
• Customer Support: To resolve issues and provide assistance.
• Transactions: To facilitate communications or transactions between Users.
• Safety & Trust: To detect and prevent fraud, conduct risk assessments, and verify accounts.
• Marketing: To send promotional messages and customized content.
• Legal: To comply with legal obligations and enforce our terms.

You can control whether you receive marketing communications through your account settings or by following the unsubscribe link in any email. You may not be able to opt out of essential service communications (e.g., account updates, transaction notifications).

If you "favorite" items or "follow" galleries/artists, we may send you updates regarding those interests. You can opt out of these specific emails in your profile settings.

When you post User Content (images, reviews, comments), it becomes publicly accessible and may be indexed by search engines. Ensure you have the right to share any information about others.

Our platform includes tools to facilitate contact between Users. When you contact a Seller regarding an item, they may receive your name and contact info to facilitate the potential transaction.

• Service Providers: We use third-parties for identity verification, payment processing (Stripe, Paynow), and analytics. They process data only as instructed.
• Business Transfers: In the event of a merger or sale, your info may be transferred to the new owner.
• Legal Purposes: We disclose info if required by law or to protect safety and rights.

We may share non-personally identifying aggregated data for research, development, and marketing purposes.

Sensitive payment credentials (credit card numbers) are processed securely by third-party processors. We do not store full card numbers on our servers. We receive confirmation tokens and basic info (e.g., last 4 digits) for transaction management.

Our Services may link to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.

Simunye.art is headquartered in the United Kingdom. We also maintain regional branches and operations in Zimbabwe and Botswana. Your information may be transferred to and processed in these countries, as well as any other jurisdiction where our service providers operate.

Our Services are not directed to children under the age of 16. If you believe we have accidentally collected such info, please contact us immediately.

Accounts are password-protected. We urge you to use strong passwords. While we implement security measures, no transmission is 100% secure. You provide information at your own risk.

We honor statutory rights to access or correct your Personal Information. Contact us at privacy@simunye.art to exercise these rights.

We strive to adhere to international data privacy principles for handling cross-border data transfers securely and transparently.

Any disputes relating to privacy are subject to the individual arbitration and class action waiver provisions in our Terms and Conditions.

We reserve the right to update this policy at any time. Changes are effective upon posting. We encourage you to review this page regularly.